A New Era of Global Business Services (GBS)
Welcome to Smartedge CX, a leader in Global Business Services. We specialize in tailored contact center solutions that enhance your customer experience and streamline business processes.
Global Reach, Local Expertise
Based in Johannesburg, South Africa, Smartedge CX combines global reach with local expertise. Our strategic location allows us to provide seamless, 24/7 support to clients in North America, Europe, and the UK, ensuring your business stays connected and competitive worldwide.
Customer-Centric Approach
Our commitment to a customer-centric approach guarantees that your customers receive the best service experience. We focus on building strong, lasting relationships, helping you to enhance customer satisfaction and loyalty.
Innovative BPO Solutions
At Smartedge CX, we pride ourselves on delivering innovative Business Process Outsourcing solutions tailored to meet your unique business needs. Our state-of-the-art technology and data-driven strategies ensure that you receive the highest level of service and efficiency.
About
Who We Are
Smartedge CX stands at the forefront of the Global Business Services (GBS) sector, specializing in delivering customized, people-focused contact center solutions tailored to meet specific business needs. Our mission is to establish a center of excellence, unified by a shared vision and a single voice. Let us represent you.
Our Capabilities
Smartedge CX is committed to providing bespoke BPO Contact Centre Solutions, perfectly tailored to fit any client campaign or business process requirement.
Methods
How We Operate
We rely on three key principles. These principles ensure we consistently offer advanced solutions and services, supported by sophisticated data analytics and reporting, maintaining our leadership in Customer Experience and Customer Satisfaction within the GBS sector.
Innovation
At Smartedge CX, innovation fuels our quest for advanced solutions, enhancing efficiency and customer satisfaction with the latest technology and creative approaches.
Integration
We ensure seamless integration of systems and processes, creating efficient, harmonious operations that enhance workflow and communication.
Insight
Smartedge CX leverages data analytics and industry expertise to provide actionable insights, helping clients make informed, strategic decisions for growth and improved customer experiences.
Footprint
Where We Operate
Located in Johannesburg, Gauteng, South Africa, we benefit from a unique mix of a developed economic infrastructure and a burgeoning market economy.
This strategic location, along with favorable exchange rates, allows us to provide round-the-clock customer support to clients in North America, Europe, and the United Kingdom, at competitive rates.
Contact Us
082 884 0660
Hurlingham, Sandton, Gauteng
Get Started
Ready to transform your business with Smartedge CX? Our expert team offers customized BPO solutions to boost efficiency and customer satisfaction.