Our Services
At Smartedge CX, we offer a comprehensive suite of services designed to meet your business needs and enhance customer satisfaction. Our expert team is dedicated to providing top-notch solutions that drive efficiency and results. Explore our range of services below and discover how we can support your business with innovative and effective strategies.
Inbound Sales and Service
Smartedge CX provides exceptional inbound sales and service solutions, ensuring every customer interaction is handled with care and expertise. Our skilled agents are trained to convert inquiries into sales, delivering outstanding customer service that enhances satisfaction and loyalty.
Chat Services
Our chat services provide real-time support and engagement, helping customers with their queries promptly and effectively. We utilize advanced chat technologies to deliver a seamless and satisfying customer experience.
Outbound Services
Our outbound services are designed to proactively engage with your customers, driving sales and building strong relationships. We tailor our approach to meet your specific needs, ensuring effective communication and positive outcomes.
Quality as a Service
Ensuring the highest quality in every aspect of your business is our priority. Smartedge CX offers Quality as a Service (QaaS), where we continuously monitor, assess, and improve your processes to maintain exceptional standards.
Backoffice Services
Efficient backoffice services are crucial for seamless business operations. Smartedge CX offers comprehensive backoffice support, including data entry, processing, and administrative tasks, allowing your business to focus on core activities.
Workforce Management as a Service
Optimize your workforce with our Workforce Management as a Service (WFMaaS). We provide strategic planning, scheduling, and management solutions to ensure your team is operating at peak efficiency, reducing costs and improving productivity.
Partner with Us for Success
At Smartedge CX, our comprehensive suite of services is designed to meet the diverse needs of businesses across various industries. From inbound and outbound sales to backoffice support and real-time chat services, we are dedicated to enhancing your operational efficiency and customer satisfaction. Our commitment to quality and strategic workforce management ensures that you receive the highest standards of service, tailored to your unique requirements.
By choosing Smartedge CX, you are partnering with a team that values innovation, integration, and insight. We strive to provide customized solutions that align with your business goals and drive sustainable growth. Our experienced professionals are equipped with the latest technology and industry knowledge to deliver exceptional results, helping you stay ahead in a competitive market.
We invite you to explore how Smartedge CX can help your business thrive. With our innovative solutions and expert team, we are ready to support your journey towards success.
Partnership
Customization
Innovation
Excellence
Contact Us
082 884 0660
Hurlingham, Sandton, Gauteng
Get Started
Ready to transform your business with Smartedge CX? Our expert team offers customized BPO solutions to boost efficiency and customer satisfaction.